We want you to be delighted with your purchase. If something is not quite right, we will do our best to resolve the issue quickly and fairly.

This policy sets out your rights when purchasing from Made by the Beekeeper and complies with UK consumer protection law.

Your Right to Cancel (Online Orders)

If you purchase goods from our website, you have the legal right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise this right:

1. You must notify us within 14 days of receiving your order that you wish to
2. You then have a further 14 days to return the goods to

Once we receive the returned items (or proof of return), we will issue a refund within 14 days.

Condition of Returned Items

To be eligible for a refund under the cancellation right:

• Items must be unused and in their original condition
• Packaging should be intact where possible
• Products must be returned safely packaged

 You are responsible for the cost of returning unwanted items unless the goods are faulty.

Items That Cannot Be Returned

Certain products cannot be returned if opened or used, for hygiene or safety reasons. These include:

• Food products such as honey, vinegar, and other edible goods
• Skincare or cosmetic products where the seal has been broken
• Personalised or bespoke products

These items can only be refunded if they are faulty or damaged.

Faulty or Damaged Goods

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:

• Your order number
• A description of the problem
• Photographs if possible

We will arrange a replacement, refund, or other appropriate solution.

Your rights regarding faulty goods are protected under the Consumer Rights Act 2015, and nothing in this policy affects those rights.

Refunds

Refunds will be issued:

• To the original payment method
• Within 14 days of receiving the returned goods or proof of return Original delivery charges will also be refunded where required by law.

If only part of an order is returned, the original delivery cost may not be refunded.

How to Return an Item

Please contact us before sending a return so we can assist you. Email: info@madebythebeekeeper.co.uk

Include your order number and reason for return. Returns should be sent to:

Made by the Beekeeper

New Lodge Vineyard
Northampton Road
Earls Barton
Northampton
NN6 0HF

We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.

Exchanges

Where possible we are happy to exchange items, subject to stock availability.

Questions

If you have any questions about your order or our products, please contact us — we are always happy to help.