These terms apply to purchases made through www.madebythebeekeeper.co.uk. By placing an order with us, you agree to the terms set out below.
Made by the Beekeeper produces and sells small-batch products made from the hive, including honey, mead, vinegar and skincare products.
If you have any questions about these terms or your order, please contact us at: Email: info@madebythebeekeeper.co.uk
We make every effort to ensure that:
However, because our products are natural and small-batch, colour, flavour, crystallisation and appearance may vary slightly between batches.
This variation is part of the character of artisanal products.
All prices are shown in GBP (£). Where applicable, prices include VAT.
Delivery charges are shown separately at checkout.
We reserve the right to change prices at any time, but the price charged will be the price shown at the time you place your order.
When you place an order through our website:
If we cannot fulfil your order (for example due to stock availability), we will notify you and issue a full refund.
Some products we sell, such as mead or alcoholic products, may only be purchased by persons aged 18 years or over.
By placing an order for alcoholic products, you confirm that you are legally entitled to purchase alcohol in the UK.
We reserve the right to cancel orders where we reasonably believe the purchaser does not meet this requirement.
Delivery times are estimates and may vary depending on location and courier services. We are not responsible for delays caused by:
Full delivery details can be found in our Shipping & Delivery Policy.
Our Returns & Refunds Policy explains your rights to cancel or return goods.
Nothing in our policies affects your legal rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.
To ensure the best quality:
We cannot accept responsibility for product deterioration caused by improper storage after delivery.
We will not be liable for:
Our total liability will not exceed the value of the goods purchased. Nothing in these terms limits liability for:
All content on this website including:
remains the intellectual property of Made by the Beekeeper and may not be reproduced without permission.
These terms are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales.
We aim to dispatch orders promptly and ensure they arrive safely.
Orders are normally processed within 2–4 working days.
During busy periods (such as Christmas or seasonal harvest periods), processing times may be slightly longer.
We use reputable UK courier or postal services to deliver your order. Typical delivery services include:
Typical delivery times after dispatch:
UK Mainland: 2–5 working days
Please note that delivery times may vary during busy periods or due to courier delays.
Delivery charges are calculated at checkout based on:
Any promotional free delivery offers will be clearly stated on the website.
Please ensure your delivery address is correct when placing your order.
We cannot be responsible for delays or losses caused by incorrect addresses supplied at checkout.
If your parcel arrives damaged:
We will work with you to resolve the issue quickly.
If your order has not arrived within 7 days of dispatch, please contact us so we can investigate with the courier.
If international shipping is offered, additional charges, customs duties or import taxes may apply depending on the destination country.
These charges are the responsibility of the customer.
If you have any questions about delivery or your order, please contact us: Email: info@madebythebeekeeper.co.uk